Privacy Policy

We may collect:

• Name, mobile number, email address and contact details.
• Vehicle, policy, claim, driver and accident information.
• Documents such as the insurance policy, RC, driving licence, Aadhaar where requested, claim form and supporting papers.
• Photographs, videos, location, pickup details and document metadata.
• Estimates, invoices, payments, repair updates, decisions and communications.
• Account, device, security and usage records needed to operate the service.

We use personal information to verify access, create and manage a claim, read and organise documents, coordinate participants, arrange services, provide updates, prevent misuse, keep records, improve the platform and comply with legal obligations.

Automated document reading may help pre-fill information. A person should check important information before it is used for a claim decision or submission.

We share only what is reasonably needed with authorised MechPro personnel and the broker, insurer, surveyor, workshop, towing provider, technology vendor, communication provider, payment provider or professional adviser involved in the request. We may also disclose information when required by law or to protect people, property or the service.

We keep information for as long as needed to provide the service, maintain claim and business records, resolve disputes and meet legal, tax, audit and fraud-prevention requirements. When information is no longer required, we will delete it or make it non-identifying where reasonably possible.

We use reasonable technical and organisational safeguards designed to protect personal information. No online service can guarantee absolute security. Keep your OTP, password and claim access details private and tell us promptly if you suspect unauthorised access.

You may ask to access or correct your personal information, withdraw consent where processing relies on consent, raise a grievance or request deletion where retention is no longer required by law or a legitimate claim record. Some services may no longer work after consent is withdrawn.

We may send transactional messages needed for access, onboarding or a claim. Marketing messages, if introduced, will provide an appropriate way to opt out. Service and security messages may still be sent while an account or active claim remains open.

The service is intended for adults capable of handling a vehicle service or claim. If information about a minor is required for a legitimate claim, it should be provided by a parent, guardian or other authorised person.

We may update this policy and will show the current version and effective date. We will provide notice before a material change to how personal information is used. Privacy questions and requests can be sent to support@mechproexperts.com.